When we look into the future and consider what an organisations needs in the present volatile, uncertain, complex and ambiguous VUCA world, which is moving ever faster, the strategic value of coaching and mentoring should become an intrinsic part of achieving organisation ambitions. For the 21st Century adaptability to change has become the norm. How executive and senior teams can…
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Why collaboration is essential to service excellence Collaboration is about working together and embracing each other’s unique contribution to deliver amazing results. It therefore goes without saying that collaboration is a key success factor in achieving service excellence. Making collaborative relationships successful requires leveraging the right partnerships, whether this be internally across employees and teams or externally with stakeholders (such…
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Never in our recent times have we been so digitally distracted, and so unable to engage unless it is through a social media platform, that we have forgotten how to listen. Modern life is frenetic, chaotic and noisy so what has happened is that we have learned to tune out rather than tune in. The implications of this on service…
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